1. |
Always remember! |
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It takes 4-6 years to change the culture in an organisation. |
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Although there is a pattern of the reaction to change, it is still unpredictable. That is why it requires innovation, originality and sustained efforts. |
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The chances of failure can be reduced by applying disciplined processes and methods, but success is not guaranteed! |
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2. |
You cannot change a person – you can only deliberately create the environment for change. |
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Decide which process will be required to effect change. What are the dangers or warning signals, and should you continue or not? |
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Create a sense of urgency for change in the organisation. |
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Create a coalition of participants who support the objectives. In particular, the support of top management and a strong owner are essential. |
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Regularly communicate the vision, strategy and action steps. |
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3. |
Ensure that each change leader is well trained, properly informed and knows exactly what his/her responsibilities are. |
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Check list for behaviour |
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Phase 1: Denial |
What to look for |
What to do |
It will be over soon |
Provide information to individuals |
Withdrawal |
Explain what to expect |
Business as usual |
Suggest ways to adapt |
Focus on the past |
Allow time |
Don’t do much |
Schedule a planning session |
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Communicate! |
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Phase 2: Resistance |
What to look for |
What to do |
Rage / fighting |
Listen and acknowledge feelings |
"I’m giving my all and see what I get!" |
React with empathy |
Withdraw from team |
Don’t say: "Get a grip on yourself!" |
Blame |
React on the concerns |
Depression |
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Phase 3: Investigate |
What to look for |
What to do |
Frustration |
Focus on priorities |
Too many new ideas |
Provide the necessary training |
Confusion and chaos |
Set short-term objectives |
Loss of energy |
Conduct visioning sessions |
Lack of focus |
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Phase 4: Commitment |
What to look for |
What to do |
Team work |
Set long-term objectives |
Satisfaction |
Focus on team building |
Clear focus and plan |
Create a mission statement |
Cooperation |
Validate and reward reactions |
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Look ahead |
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From: Change Leader Development Workbook by Dr Willem de Jager |
